Your Privacy is Our Responsibility

Introduction and Scope

This Privacy Policy ("Policy") applies to all personal information collected, processed and stored through the 7u7 platform ("Site", "Service"). By registering on, browsing, or using any feature of this site, you are considered to have fully accepted the terms of this Policy.

7u7 places the highest importance on user privacy. We never sell your information to third-party advertisers. However, we do process certain data to improve service quality and maintain security, as described below.

This Policy applies to individuals aged 18 and above. All casino and betting activities on 7u7 are for people aged 21 and over only — collecting information from or registering minors is strictly prohibited.

What Information is Collected

When you open an account at 7u7 and use our services, we may collect the following types of information:

2.1 Information You Provide Directly

• Full name, date of birth and national identity details (for age verification)
• Mobile number and email address
• Username and password
• Payment information — bKash, Nagad, Rocket, Upay or bank account details (we do not store full payment card numbers)
• The content of your communications with our support team

2.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Browsing patterns on the site, pages visited and session duration
• Information from cookies and similar tracking technologies
• Login time, date and location data

2.3 Information Received from Third Parties

• From approved verification service providers during the identity verification (KYC) process
• From partner service providers for fraud prevention and security monitoring

Purpose of Using Information

7u7 uses collected information only for specific, legitimate purposes. Your information is never used for any additional or unrelated purpose.

• Account Management: Completing registration, keeping login secure and ensuring your account functions properly.
• Payment Processing: Verifying and completing deposit and withdrawal requests.
• Age and Identity Verification: Confirming a user's age and identity in accordance with applicable regulations.
• Security and Fraud Prevention: Detecting suspicious activity, blocking unauthorized access and keeping accounts secure.
• Customer Support: Resolving your questions or issues promptly.
• Service Improvement: Analyzing usage patterns to improve the site experience.
• Communications: Sending important account-related notifications and promotional messages (with your consent).
• Responsible Gaming: Monitoring for excessive play patterns and providing assistance when needed.

Information Disclosure and Sharing

7u7 never sells your personal information. However, in certain cases that are essential for operating the service, specific information may be shared with trusted partners:

4.1 Third Parties Supporting the Service

We work with trusted providers for payment processing (bKash, Nagad, Rocket, Upay and bank transfers), identity verification, technical infrastructure maintenance and cybersecurity. These providers receive only the information necessary for their specific role and are bound by strict confidentiality agreements.

4.2 Legal Obligations

We may be required to provide information to authorities pursuant to a court order, government investigation or other legal process. In such cases, we do not disclose any information beyond what is legally required.

4.3 Business Transfers

In the event of a future acquisition or merger of 7u7's business, user information may be transferred as part of the assets. In such cases, the terms of this Policy will continue to apply.

Cookies and Tracking Technologies

The 7u7 site uses cookies and similar technologies. These store small data files in your browser, which improve the site's functionality and your experience.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. Disabling these may prevent the site from working properly.
• Functional Cookies: Used to remember your preferences and settings, such as language selection.
• Analytics Cookies: Used to understand how the site is used, which helps us improve our service.

5.2 Cookie Controls

You can choose to accept or reject cookies from your browser settings. Please note that disabling essential cookies may deactivate some important features of the site.

Data Security Measures

To keep your information secure, 7u7 has implemented multiple industry-standard technical and organizational measures:

• SSL Encryption: All data transmission on the site is encrypted using SSL technology, which prevents third-party interception.
• Password Hashing: Your password is never stored in plain text — advanced hashing algorithms are used.
• Access Controls: Only authorized personnel can access necessary data, and all access is logged.
• Server Security: Our server infrastructure undergoes regular security audits.
• Two-Factor Verification (OTP): OTP verification applies to sensitive account actions.

Data Retention Period

7u7 retains your information only for as long as necessary. Specifically:

• Active Accounts: All relevant information is retained while the account remains active.
• Closed Accounts: After an account is closed, certain information may be kept for up to five years for legal obligations, dispute resolution or fraud investigation purposes.
• Transaction History: Financial transaction records are retained in accordance with applicable regulations.
• Marketing Consent Withdrawal: If you withdraw consent for marketing communications, use of your information for that purpose will stop immediately.

Your Rights and Controls

As a 7u7 user, you have certain important rights regarding your own information:

• Right to Access: You may request to know what information is stored about you.
• Right to Correction: You may request correction of inaccurate or outdated information.
• Right to Deletion: In certain circumstances you may request that your information be deleted, though we may be required to retain some data due to legal obligations.
• Right to Object to Processing: You may object to the use of your information for marketing or profiling purposes.
• Data Portability: In certain cases you may request your information in a structured format.

To exercise any of the above rights, contact us through our support channels. We typically respond within 30 business days.

Your responsible gaming rights are separate — for details, visit our Responsible Gaming page.

International Data Transfers

7u7's servers and service providers may be located outside Bangladesh. For any such transfers, we ensure that adequate safeguards are in place in the destination country or organization.

Before transferring data to a third country, we use applicable contractual protections, standard contractual clauses or other recognized measures. These arrangements ensure that your information receives equivalent protection even when transferred abroad.

Information of Minors and Children

7u7 does not knowingly collect information from minors. Our services are for people aged 21 and over. If someone registers using false information and this is later confirmed, that account will be closed immediately and the collected information will be deleted.

If you believe a minor has registered on 7u7, please notify our support team. We will take prompt action.

Policy Changes

7u7 reserves the right to update this Privacy Policy as needed. For significant changes, we will:

• Update the "Last Updated" date on this page.
• Notify registered users of significant changes by email or site notification.
• Continued use of the site after an updated policy is published means you have accepted the new policy.

It is important that you have a full understanding of all site rules. For that reason, visit our About Us page to learn more about 7u7's commitments and values.